Refund policy
CERTIFY Return and Refund Policy
How to request a return
For any return, refund, exchange or order issue, contact CERTIFY through our Contact form at
https://shopcertify-store.myshopify.com/pages/contactyour order number, product name and reason for the request. For damage, defects or an incorrect item, include photos of the item and packaging. Please report issues promptly after delivery.
Supplier-specific eligibility
Our products are fulfilled by different suppliers. Return windows, eligible items, condition requirements and available remedies vary by product and supplier. We review each request against the relevant supplier’s current terms and applicable consumer rights. Before purchasing, you can use our Contact form to request the return window and conditions for the specific item. This policy does not promise a single return period for every product.
Return approval and instructions
Contact CERTIFY before sending anything back. We will coordinate with the supplier and confirm eligibility, the return deadline, the correct return address and any required authorization. Do not return items to an address on a shipping label without instructions from us. For change-of-mind returns, keep the item unused, unworn and undamaged, with original tags and packaging, unless the item-specific terms provide otherwise.
Return shipping and other charges
Return shipping costs, original shipping refunds and any supplier charges depend on the item and the reason for the return. We will confirm who pays and disclose any applicable charges before you agree to return the item. Free return shipping is not promised for all products.
Damaged, defective or incorrect items
Contact us as soon as you notice a problem so we can review it with the supplier. Keep the item and packaging until we provide instructions. Any supplier notification deadline does not limit rights you have under applicable law.
Refunds and exchanges
After review and any required return inspection, we will tell you whether a refund, replacement or exchange is approved. Approved refunds are issued to the original payment method. The time for the credit to appear depends on your payment provider. Exchanges and replacements depend on supplier availability. Contact us if an approved refund has not appeared.
Cancellations
Contact us promptly if you need to cancel or change an order. We will check whether the supplier can stop processing or shipping it and confirm the available options. A cancellation cannot be guaranteed after fulfillment begins.
Your rights
This policy does not exclude or limit any mandatory consumer rights under applicable law.